Data Center Technician/Sr. Data Center Technician



ARM Data Center Services is looking for talented, energetic, detail oriented Data Center/inside plant Technicians and Senior Technicians who are capable of working in a fast-paced technology environment as part of tightly integrated cross-functional project teams to tackle data integrity challenges using proprietary processes and software. The Data Center Technicians are the eyes and ears of our project teams within data centers and feed critical information to our off-site Circuit Designers and data analytics teams for inventory builds, defect discovery, resolution, disconnection, and recovery. ARM Data Center Services will provide training for our proprietary processes and software, but successful candidates are expected to be fully competent in Data Center field operations. Successful candidates will thrive on the daily challenge of solving complex discrepancies in the network

Job Type: Salaried (W-2)

Schedule: Full time employment, sometimes off-hours (as required by client requirements)

Home Location: Denver, CO

Travel: Up to 100%, depending on project assignment.

Start dates: Immediate

Key Responsibilities

  • Physical inspection of main/intermediate fiber optic distribution frames

  • Verify, measure and record light readings on active fiber circuits

  • Identify discrepancies between inventory systems and physical configurations

  • Trace inventory discrepancies to equipment nodes

  • Physical inspection of electrical distribution systems within equipment racks

  • Perform physical disconnect of fiber optic services

  • Coordinate entry, exit, and alarm resolution with client NOC

  • Accurately record and document all findings in our proprietary system cARMa™

  • Actively collaborate with remote team members over cloud and VoIP services in real time


  • Excellent fit with ARM culture and values with a keen eye for attention to detail and positive attitude

  • Extraordinary care when touching client live fiber networks

  • Minimum 5 years of experience working in high density data centers or carrier-neutral colocation environments

  • Understanding of safety requirements for working with fiber optic cables and electrical distribution systems in a data center environment

  • Ability to work in a data center environment for 8-10 hours per day, including standing, bending, and reaching

  • CFOS/DC, CCNA Data Center, BICSI ITS Installer 2: Optical Fiber or similar verifiable training & certification in data center fiber optics

  • Ability to work collaboratively with remote teams located in Denver, CO on a synchronized (GMT) daily work schedule and meet challenging deadlines

  • Active driver's license and passport (or ability to obtain within 6 weeks).

Preferred Experience and Skills

  • CCNP Data Center, BICSI ITS Technician, or similar verifiable training & certification in data
    center fiber optics

  • Process optimization, field audit, and inside plant experience at a data center operator or
    telecommunications carrier

ARM Values

  • Integrity in everything we do

  • Process perfect every time

  • Attention to detail for the complete picture

  • Small teams, big performance

  • Client value first, last, always