Field Technician/Sr. Field Technician

 

Summary

ARMdcs is looking for talented, energetic, detail oriented Data Center/ISP Technicians who are capable of working in a fast-paced technology environment as part of tightly integrated cross-functional project teams to tackle data integrity challenges using proprietary processes and software. The Data Center Technicians are the eyes and ears of our project teams within data centers and feed critical information to our off-site Circuit Designers and data analytics teams for defect discovery, resolution, disconnection, and recovery. ARMdcs will provide training for our proprietary processes and software, but successful candidates are expected to be fully competent in Data Center field operations. Successful candidates will thrive on the daily challenge of solving complex discrepancies in the network.

Job Type: Full time employment (W-2)

Schedule: 40 hours/week

Location: Denver, CO or Northern Virginia

Travel: ≥75% depending on project assignment

Start dates: Immediate through September

Key Responsibilities

  • Physical inspection of main/intermediate fiber optic distribution frames
  • Verify, measure and record light readings on active fiber circuits.
  • Identify discrepancies between inventory systems and physical configuration
  • Trace inventory discrepancies to equipment nodes
  • Physical inspection of electrical distribution systems within equipment racks
  • Perform physical disconnect of fiber optic services
  • Perform remote hands functions for the client NOC as requested
  • Accurately record and document all findings in our proprietary system cARMa™
  • Actively collaborate with remote team members over cloud and VoIP services in real time

Requirements

  • Excellent fit with ARMdcs’ culture and values
  • CFOS/DC, CCNA Data Center, BICSI ITS Installer 2: Optical Fiber or similar verifiable training & certification in data center fiber optics
  • Minimum 5 years of experience working in high density data centers or carrier-neutral colocation environments
  • Understanding of safety requirements for working with fiber optic cables and electrical distribution systems in a data center environment
  • Ability to work in a data center environment for 8 hours per day, including standing, bending, and reaching
  • Ability to work collaboratively with remote teams located in Denver, CO on a synchronized (GMT) daily work schedule
  • Excellent written and verbal communication skills

Preferred Experience and Skills

  • CCNP Data Center, BICSI ITS Technician, or similar verifiable training & certification in data
    center fiber optics
  • Process optimization, field audit, and inside plant experience at a data center operator or
    telecommunications carrier

ARMdcs Values

  • Integrity in everything we do

  • Process perfect every time

  • Attention to detail for the complete picture

  • Small teams, big performance

  • Client value first, last, always